Terms & Conditions
Float16's Terms and Conditions
TERMS OF SERVICE
Last Updated: 5th November 2024
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A LEGALLY BINDING AGREEMENT.
AGREEMENT TO TERMS
These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Float16 Co., Ltd. ("we", "us", or "our"), concerning your access to and use of our website and services, including any media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). We are registered in Thailand and have our registered office at 168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150.
PAYMENT AND SERVICE TERMS
Payment Models
We offer two payment models for our services:
Top-up System
Users can prepay credits into their account
Credits are deducted based on actual usage
Remaining credits have no expiration date
Usage history and balance are accessible through the dashboard
Minimum top-up amount: 10 USD
Payment processing through Stripe
Subscription
Available through direct contact: support@float16.cloud or +66 876604840
A pricing based on a requirements
It is an annual/semi-annual advance payment depending on the agreement.
Includes dedicated support (on work day)
Enterprise features available
Customizable service level agreements (SLAs)
Refunds and Cancellation
Top-up System
Unused credits are refundable with a 3% processing fee
Refund requests must be submitted in writing
Processing time: 15-30 business days
Minimum refund amount: 10 USD
Subscription
Cancellation period within 7 days from the date of service start, you can get a full refund if the service is not used.
30-day advance notice required for cancellation
A pro-rata refund may be requested for unused full periods at least 1 month, less a handling fee of up to 30%, depending on the agreement.
No refund for partial months
LEGAL COMPLIANCE
Thai Law Compliance
These Terms comply with:
The Civil and Commercial Code of Thailand
The Electronic Transactions Act B.E. 2544 (2001)
The Consumer Protection Act B.E. 2522 (1979)
The Personal Data Protection Act B.E. 2562 (2019)
Tax Considerations
All prices are exclusive of VAT
VAT will be charged where applicable under Thai law
Tax invoices will be issued electronically
Users are responsible for any withholding tax obligations
SERVICE USAGE AND LIMITATIONS
Fair Usage Policy
API rate limits apply
Concurrent connection limits may apply
Resource usage monitoring and throttling may be implemented
Automated access must be pre-approved
Service Level Agreement
Top-up System
Best-effort support
Standard API availability: 99%
Response time: within 48 office hours
Subscription
Enhanced SLA available
Custom uptime guarantees
Priority support
Dedicated account manager
DATA PROTECTION AND PRIVACY
In compliance with Thailand's Personal Data Protection Act (PDPA):
Data Collection and Processing
We collect and process data as specified in our Privacy Policy
Data is processed in accordance with Thai law
Users have rights to access, correct, and delete their data
Data Security
Industry-standard encryption
Regular security audits
Data breach notification within 72 hours
Cross-border data transfers comply with PDPA requirements
INTELLECTUAL PROPERTY
Ownership
All content and materials remain our property
Usage rights are non-transferable
Licensed on a non-exclusive basis
User Content
You retain ownership of your content
You grant us license to process and store your content
Content must not infringe third-party rights
TERMINATION
We reserve the right to terminate services:
For violation of these Terms
For illegal or unauthorized use
For non-payment
For extended periods of inactivity
DISPUTE RESOLUTION
Informal Resolution
Parties will attempt to resolve disputes informally
30-day negotiation period
Formal Resolution
Disputes shall be resolved in Thai courts
Jurisdiction: Courts of Thailand
Thai law governs these Terms
LIMITATIONS OF LIABILITY
To the extent permitted by Thai law:
We limit liability to direct damages
Maximum liability limited to fees paid
No liability for:
Service interruptions
Data loss
Consequential damages
Third-party actions
CONTACT INFORMATION
Float16 Co., Ltd.
Address: 168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150
Email: support@float16.cloud
Phone: +66 804934501
AMENDMENTS
We reserve the right to modify these Terms:
With 30 days notice for material changes
Changes effective immediately for non-material updates
Notice provided via email or Site announcement
Continued use constitutes acceptance
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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