Terms & Conditions

Float16's Terms and Conditions

TERMS OF SERVICE

Last Updated: 5th November 2024

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A LEGALLY BINDING AGREEMENT.

AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Float16 Co., Ltd. ("we", "us", or "our"), concerning your access to and use of our website and services, including any media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). We are registered in Thailand and have our registered office at 168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150.

PAYMENT AND SERVICE TERMS

Payment Models

We offer two payment models for our services:

  1. Top-up System

  • Users can prepay credits into their account

  • Credits are deducted based on actual usage

  • Remaining credits have no expiration date

  • Usage history and balance are accessible through the dashboard

  • Minimum top-up amount: 10 USD

  • Payment processing through Stripe

  1. Subscription

  • Available through direct contact: support@float16.cloud or +66 876604840

  • A pricing based on a requirements

  • It is an annual/semi-annual advance payment depending on the agreement.

  • Includes dedicated support (on work day)

  • Enterprise features available

  • Customizable service level agreements (SLAs)

Refunds and Cancellation

Top-up System

  • Unused credits are refundable with a 3% processing fee

  • Refund requests must be submitted in writing

  • Processing time: 15-30 business days

  • Minimum refund amount: 10 USD

Subscription

  • Cancellation period within 7 days from the date of service start, you can get a full refund if the service is not used.

  • 30-day advance notice required for cancellation

  • A pro-rata refund may be requested for unused full periods at least 1 month, less a handling fee of up to 30%, depending on the agreement.

  • No refund for partial months

Thai Law Compliance

These Terms comply with:

  • The Civil and Commercial Code of Thailand

  • The Electronic Transactions Act B.E. 2544 (2001)

  • The Consumer Protection Act B.E. 2522 (1979)

  • The Personal Data Protection Act B.E. 2562 (2019)

Tax Considerations

  • All prices are exclusive of VAT

  • VAT will be charged where applicable under Thai law

  • Tax invoices will be issued electronically

  • Users are responsible for any withholding tax obligations

SERVICE USAGE AND LIMITATIONS

Fair Usage Policy

  • API rate limits apply

  • Concurrent connection limits may apply

  • Resource usage monitoring and throttling may be implemented

  • Automated access must be pre-approved

Service Level Agreement

Top-up System

  • Best-effort support

  • Standard API availability: 99%

  • Response time: within 48 office hours

Subscription

  • Enhanced SLA available

  • Custom uptime guarantees

  • Priority support

  • Dedicated account manager

DATA PROTECTION AND PRIVACY

In compliance with Thailand's Personal Data Protection Act (PDPA):

Data Collection and Processing

  • We collect and process data as specified in our Privacy Policy

  • Data is processed in accordance with Thai law

  • Users have rights to access, correct, and delete their data

Data Security

  • Industry-standard encryption

  • Regular security audits

  • Data breach notification within 72 hours

  • Cross-border data transfers comply with PDPA requirements

INTELLECTUAL PROPERTY

Ownership

  • All content and materials remain our property

  • Usage rights are non-transferable

  • Licensed on a non-exclusive basis

User Content

  • You retain ownership of your content

  • You grant us license to process and store your content

  • Content must not infringe third-party rights

TERMINATION

We reserve the right to terminate services:

  • For violation of these Terms

  • For illegal or unauthorized use

  • For non-payment

  • For extended periods of inactivity

DISPUTE RESOLUTION

Informal Resolution

  • Parties will attempt to resolve disputes informally

  • 30-day negotiation period

Formal Resolution

  • Disputes shall be resolved in Thai courts

  • Jurisdiction: Courts of Thailand

  • Thai law governs these Terms

LIMITATIONS OF LIABILITY

To the extent permitted by Thai law:

  • We limit liability to direct damages

  • Maximum liability limited to fees paid

  • No liability for:

    • Service interruptions

    • Data loss

    • Consequential damages

    • Third-party actions

CONTACT INFORMATION

Float16 Co., Ltd.

  • Address: 168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150

  • Email: support@float16.cloud

  • Phone: +66 804934501

AMENDMENTS

We reserve the right to modify these Terms:

  • With 30 days notice for material changes

  • Changes effective immediately for non-material updates

  • Notice provided via email or Site announcement

  • Continued use constitutes acceptance


By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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