Privacy Policy

Float16's Privacy Policy

Privacy Statement

Effective Date: 5th November 2024

Table of Contents

Introduction

The Float16 Co.,Ltd. is a Float16.cloud ("we," "us," or "our") operating a GPU-managed service platform that provides enterprise-grade GPU infrastructure management solutions. Our platform enables organizations to access and utilize GPU computing resources for artificial intelligence (AI) development and Large Language Model (LLM) applications. We handle various aspects of GPU infrastructure including deployment, scaling, maintenance, resource quotas, and resource allocation on behalf of our users.

As a technology service provider, we understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and other applicable laws.

Data Protection Officer

Float16 Co.,Ltd. is headquartered in 168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150, in Thailand. Float16 Co.,Ltd. has appointed an internal data protection officer for you to contact if you have any questions or concerns about Float16 Co.,Ltd.’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Float16 Co.,Ltd.’s data protection officer. Float16 Co.,Ltd.’s data protection officer’s name and contact information are as follows:

Weerasak Suwannapong

Float16 Co.,Ltd.

168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150

weerasak.suw@float16.cloud

+66 97 130 5131

How we collect and use (process) your personal information

Float16 Co.,Ltd. collects personal information about its website visitors and customers. With a few exceptions, this may include but not limited to:

Identity and Contact Information:

  • Full name

  • Work email address

  • Work phone number

  • Employer name

  • Work address

Technical Data:

  • IP address

  • Browser type and version

  • Operating system

  • Website usage data

  • Service usage statistics

Service Data:

  • Program usage history

  • Service-related communications

  • Customer support interactions

  • Service preferences

We use this information to provide prospects and customers with services.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

From time to time, Float16 Co.,Ltd. receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. Google workspace)

We process your personal data under the following legal bases as per PDPA requirements:

  • Consent: Where you have given explicit consent for specific purposes

  • Contractual Necessity: To fulfill our contractual obligations

  • Legal Obligation: To comply with legal requirements

  • Legitimate Interests: Where processing is in our legitimate business interests and does not override your rights

Purpose of Processing

We collect and use your personal data for the following purposes:

  1. Service Delivery:

  • Providing GPU infrastructure management services

  • Managing user accounts and access

  • Technical support and customer service

  1. Service Improvement:

  • Analyzing usage patterns

  • Improving platform performance

  • Developing new features

  1. Communication:

  • Service updates and notifications

  • Technical announcements

  • Customer support responses

  1. Legal Compliance:

  • Meeting regulatory requirements

  • Responding to legal requests

  • Maintaining security records

Data Retention Period

We retain your personal data for:

  • Active customers: Duration of the service relationship plus 3 years

  • Prospective customers: 2 years from last interaction

  • Technical logs: 1 year from creation

  • Legal requirements: As required by applicable laws

Your Rights as a Data Subject

Under the PDPA, you have the following rights:

  • Right to be informed

  • Right to access your personal data

  • Right to data portability

  • Right to object to processing

  • Right to erasure ("right to be forgotten")

  • Right to restriction of processing

  • Right to rectification

  • Right to withdraw consent

To exercise these rights, please contact our Data Protection Officer.

International Data Transfers

We store and process data in Thailand and the United States. When transferring data internationally, we ensure:

  • Adequate data protection measures

  • Appropriate safeguards through standard contractual clauses

  • Compliance with PDPA requirements for international transfers

Security Measures

We implement appropriate technical and organizational measures including:

  • Encryption of data in transit and at rest

  • Access controls and authentication

  • Regular security assessments

  • Staff training on data protection

  • Incident response procedures

Third-Party Processors

We use the following main third-party processors:

  • AWS (Cloud infrastructure)

  • Supabase (Database management)

  • Google Workspace (Business operations)

  • Google Analytics (Website analytics)

All processors are bound by data processing agreements compliant with PDPA requirements.

Children's Privacy

We do not knowingly collect or process personal data from children under 20 years of age without parental consent as required by the PDPA.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on our website with an updated effective date.

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:

Float16 Co.,Ltd.

168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150

support@float16.cloud

https://float16.cloud/

+66 804934501

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