Privacy Policy
Float16's Privacy Policy
Last updated
Float16's Privacy Policy
Last updated
Effective Date: 5th November 2024
Table of Contents
The Float16 Co.,Ltd. is a Float16.cloud ("we," "us," or "our") operating a GPU-managed service platform that provides enterprise-grade GPU infrastructure management solutions. Our platform enables organizations to access and utilize GPU computing resources for artificial intelligence (AI) development and Large Language Model (LLM) applications. We handle various aspects of GPU infrastructure including deployment, scaling, maintenance, resource quotas, and resource allocation on behalf of our users.
As a technology service provider, we understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and other applicable laws.
Float16 Co.,Ltd. is headquartered in 168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150, in Thailand. Float16 Co.,Ltd. has appointed an internal data protection officer for you to contact if you have any questions or concerns about Float16 Co.,Ltd.’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Float16 Co.,Ltd.’s data protection officer. Float16 Co.,Ltd.’s data protection officer’s name and contact information are as follows:
Weerasak Suwannapong
Float16 Co.,Ltd.
168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150
weerasak.suw@float16.cloud
+66 97 130 5131
Float16 Co.,Ltd. collects personal information about its website visitors and customers. With a few exceptions, this may include but not limited to:
Identity and Contact Information:
Full name
Work email address
Work phone number
Employer name
Work address
Technical Data:
IP address
Browser type and version
Operating system
Website usage data
Service usage statistics
Service Data:
Program usage history
Service-related communications
Customer support interactions
Service preferences
We use this information to provide prospects and customers with services.
We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.
From time to time, Float16 Co.,Ltd. receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. Google workspace)
We process your personal data under the following legal bases as per PDPA requirements:
Consent: Where you have given explicit consent for specific purposes
Contractual Necessity: To fulfill our contractual obligations
Legal Obligation: To comply with legal requirements
Legitimate Interests: Where processing is in our legitimate business interests and does not override your rights
We collect and use your personal data for the following purposes:
Service Delivery:
Providing GPU infrastructure management services
Managing user accounts and access
Technical support and customer service
Service Improvement:
Analyzing usage patterns
Improving platform performance
Developing new features
Communication:
Service updates and notifications
Technical announcements
Customer support responses
Legal Compliance:
Meeting regulatory requirements
Responding to legal requests
Maintaining security records
We retain your personal data for:
Active customers: Duration of the service relationship plus 3 years
Prospective customers: 2 years from last interaction
Technical logs: 1 year from creation
Legal requirements: As required by applicable laws
Under the PDPA, you have the following rights:
Right to be informed
Right to access your personal data
Right to data portability
Right to object to processing
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to rectification
Right to withdraw consent
To exercise these rights, please contact our Data Protection Officer.
We store and process data in Thailand and the United States. When transferring data internationally, we ensure:
Adequate data protection measures
Appropriate safeguards through standard contractual clauses
Compliance with PDPA requirements for international transfers
We implement appropriate technical and organizational measures including:
Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments
Staff training on data protection
Incident response procedures
We use the following main third-party processors:
AWS (Cloud infrastructure)
Supabase (Database management)
Google Workspace (Business operations)
Google Analytics (Website analytics)
All processors are bound by data processing agreements compliant with PDPA requirements.
We do not knowingly collect or process personal data from children under 20 years of age without parental consent as required by the PDPA.
We reserve the right to update this Privacy Policy. Any changes will be posted on our website with an updated effective date.
If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:
Float16 Co.,Ltd.
168/67 Village No. 5, Sai Noi Subdistrict, Sai Noi District, Nonthaburi Province 11150
support@float16.cloud
https://float16.cloud/
+66 804934501